Privacy
Privacy Policy
This policy explains how personal data is collected, used, stored, disclosed, and protected when you browse our website, submit an inquiry, request property details, or book a viewing.
1. Data Controller
Unless stated otherwise for a specific form, Rise Property acts as the controller for the personal data processed through this website and related inquiry workflows.
2. Categories of Personal Data
We may process identification and contact details, inquiry content, preferred viewing dates, property interests, technical usage data, consent choices, and correspondence history with our advisory team.
3. Purposes and Legal Bases
We process data to respond to inquiries, arrange viewings, provide requested property information, manage client relationships, protect website security, and comply with legal obligations. Depending on the interaction, the legal basis may be pre-contractual steps, legitimate interests, consent, or legal compliance.
4. Cookies and Similar Technologies
Essential technologies are used to maintain website functionality and consent preferences. Optional categories, where activated, may support analytics, campaign attribution, and lead handling. Further details are available in our Cookie Policy.
5. Recipients and Processors
Personal data may be shared with carefully selected service providers who support hosting, lead management, booking workflows, email communications, security, and customer operations. This may include Zoho services when you submit contact or booking requests.
6. International Transfers
Because our business and service providers may operate internationally, personal data can be accessed or stored outside the EEA. Where this occurs, we rely on appropriate safeguards such as contractual protections, provider security controls, and transfer mechanisms designed to support GDPR-aligned processing.
7. Retention
We keep personal data only for as long as necessary to answer your request, manage ongoing client discussions, document consent and legal compliance, and resolve disputes. Retention periods may differ by inquiry type and applicable legal requirements.
8. Your Rights
Depending on your location and applicable law, you may have rights to access, rectify, erase, restrict, object, or request portability of your personal data, as well as the right to withdraw consent where processing relies on consent.
9. Complaints
If you believe your data protection rights have been infringed, you may contact us first so we can assist, and you may also lodge a complaint with the competent data protection authority in your place of residence or work.
10. Contact
For privacy questions or rights requests, contact info@rise-property.com.